FAQ
all
FAQ

all

What's the MOQ sqm?

A: MOQ is 10 sqm.

How long is the lead time?

A: Normally 20-25 days after placing order.

Is the shipping price included?

A: The Price is FOB price, Foshan or Guangzhou port. You can choose your forwarder to pick up the goods at the port.

Are colors and hardware accessories selectable?

A: Yes, we have signed cooperation agreement with Germany HOPPE, SIEGENIA, Wehag, Antooer and Shenzhen HOPO. You can choose what you like.

All these doors and windows come with frames to mount on walls?

A: Yes, all the doors & windows include frames. Installing the windows and doors on wall is OK.

What kinds of packing do you have?

A: There are three kinds of packing, such as bubble bag, bubble bag + wooden frame, bubble bag + wooden case. If full container, we advise to use bubble bag, it can save more space and hold more goods in the same container. Usually, the packing is bubble bag + wooden frame. The best packing is bubble bag + wooden case, some bulk cargo and some developed countries, such as USA, Australia and some countries in Europe,need wooden case packing, because their special requirement and wooden case can protect the goods very well.

What kind of service will you provide?

We are able to provide the engineering as well as supervising service to guide installation our windows and doors.

What is your warranty ? What do we do in case of problems?

10 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.

Will we need to install the glass (onsite glazed) or do your windows come with the glass installed?

We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and if easy for our buyer to install the whole windows/doors. Onsite glazed are recommended for big sized products.

What is your payment terms?

Normally, 30% - 50% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable.

What is your standard color for aluminum frames?

Powder coating (Frost black and Sliver grey)

What is your delivery time?

38 days after deposit and drawing confirmed

What is the standard size of your windows and doors?

Our product is CUSTOMER MADE. We always manufacture windows and doors according to buyer's dimensions.

How can I know your price?

The price is based on buyer's specific requirement, so please provide below information to help us quote exact price to you.1) Shop drawing / window schedule to show the window dimensions, quantity and type; 2) Frame color; 3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).